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Frequently Asked Questions

How many days should I allow for my lab order?

We ask for 10 business days to prepare and send your order (from the date we receive your order and scans)

Why should I pay upfront?

We have exclusive discounts for dentists who choose to pay online. Monthly invoicing incurs a higher cost.

Can I send you digital scans?

We have several online scanner accounts - you can add us to your scanner using the details listed below:

Itero: Our username is ODL Sleep Services Pty Ltd
Medit: Our username is ODL Sleep Services T/A Aer Healthcare
3Shape (Trios): Our username is Aer Healthcare
Carestream: Our username is info@aerhealthcare.com.au
Cerec (Denstply): Our username is: AERLAB
Dexis: Our email address is info@aerhealthcare.com.au

If you don't have any of these scanner accounts, you can upload the scans directly to our digital lab sheet.

I design my own cases and I want to try nylon out. How do I order?

Go to 'Your design splint/MAS' to place your order. We will print and polish your desisnged splint.

I have a quesstion that is not addressed here. How do I get in touch?

We're happy to assist you further - please submit a contact form here.

Do you need to pay via invoice?